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Hi Oxygen Crew! Digital privacy is more important than ever and we’ve got your back. We will never sell your information to third-party marketers or spammers, and we use industry-leading security practices to keep your details safe.
This Privacy Policy explains how Oxygen Nutrition (“we”, “us”, “our”) collects, uses, and protects your personal information when you interact with our website and services.
1. Information We Collect
When you make a purchase or interact with our store, we may collect:
Your name, billing and shipping address, phone number, and email address
Payment details (processed securely through our payment gateways)
Order history and purchase details
Device information such as your IP address, browser type, and operating system
Marketing preferences (if you opt-in to receive updates, SMS, or emails)
2. How We Use Your Information
We use your information to:
Process and deliver your orders
Communicate with you about your order, delivery, or returns
Send you updates about new products, promotions, and news (if you consent)
Detect and prevent fraud or unauthorised transactions
Improve our website and services
3. SMS & Marketing Communications
If you opt-in, we may send you SMS/text messages and/or emails about your orders, reminders (such as abandoned cart notices), and promotional offers.
Consent is not required to make a purchase.
You can unsubscribe at any time by replying STOP to SMS messages or using the unsubscribe link in emails.
Standard message and data rates may apply.
4. Consent
By providing us with personal information to complete a transaction, you consent to us collecting and using it for that specific purpose.
If we ask for your information for a secondary reason (e.g. marketing), we will request your explicit consent or provide an opportunity to decline.
You can withdraw consent at any time by contacting us on 02 6290 6635 or emailing care@oxygennutrition.com.au.
5. Disclosure
We may disclose your information:
If required by law, or
If you breach our Terms of Service
We do not sell or rent your personal information to marketers.
6. Shopify & Third-Party Services
Our store is hosted on Shopify, which provides us with the e-commerce platform. Your data is stored securely on Shopify’s servers behind a firewall.
Payment information is encrypted and processed under PCI-DSS security standards.
Third-party providers (e.g. couriers, payment processors) will only collect and use your information as needed to perform their services.
Some providers may operate outside Australia. If so, your information may be subject to the laws of that jurisdiction.
Once you leave our site or are redirected to a third-party website, this Privacy Policy no longer applies.
7. Security
We take reasonable steps to protect your information against loss, misuse, or unauthorised access.
Sensitive data (e.g. credit card details) is encrypted with SSL/TLS technology.
We follow industry best practices and PCI-DSS standards.
However, no method of internet transmission or electronic storage is 100% secure.
8. Cookies
We use cookies to improve your shopping experience. For example:
Session cookies (to keep track of your cart)
Analytics cookies (to understand site usage)
Preference cookies (to remember your settings)
You can choose to opt-out of cookies via your browser settings, but some features of our store may not function properly without them.
9. Age of Consent
By using this site, you confirm that you are at least the age of majority in your state or territory, or you have given consent for any minor dependents to use this site.
10. Your Rights
Under Australian privacy law, you have the right to:
Access, correct, or update your personal information
Request deletion of your personal information (subject to legal/transactional requirements)
Lodge a complaint about how we handle your data
To exercise these rights, contact us on 02 6290 6635 or care@oxygennutrition.com.au
11. Changes to this Policy
We may update this Privacy Policy from time to time. Changes will take effect once posted on our website. If we make significant changes, we will notify you here or by other means where appropriate.
If our business is acquired or merged, your information may be transferred to new owners so we can continue serving you.
12. Contact Us
For questions, complaints, or to access your personal information please email us at care@oxygennutrition.com.au.
