Terms of service

Welcome to Oxygen Nutrition! These Terms of Service (“Terms”) govern your use of our website, services, and purchases. By accessing or using our site, you agree to comply with these Terms, along with our Privacy Policy and Returns & Exchange Policy.

If you have any questions, please contact us at care@oxygennutrition.com.au.

Overview

This website is operated by Oxygen Essentials For Life. Throughout the site, the terms “we”, “us” and “our” refer to Oxygen Nutrition.

By visiting our site and/or purchasing from us, you agree to be bound by these Terms, including any additional terms, conditions and policies referenced or linked herein. If you do not agree, you may not access the website or use our services.

We may update these Terms at any time by posting changes on our website. Your continued use of the site constitutes acceptance of those changes.

Our online store is hosted on Shopify Inc., which provides us with the e-commerce platform to sell our products and services.

Online Store Terms

You must be at least the age of majority in your state or territory to use this site.

You may not use our products for illegal or unauthorised purposes.

You must not transmit viruses, malware, or any code of a destructive nature.

Any breach of these Terms may result in immediate termination of your access.

Shipping & Delivery

We aim to dispatch orders promptly, but delivery times may vary.

Once an order has been shipped, risk of loss passes to you, unless you have opted for shipping protection. Oxygen Nutrition is not liable for parcels lost or stolen after delivery has been confirmed by the carrier.

Returns & Exchanges

All returns and exchanges are handled in accordance with our returns and exchange policy. 

We do not offer refunds for change of mind.

Store credit or product exchange is available within 30 days, provided items are unused, unopened, and in original packaging.

Faulty, damaged, or incorrectly supplied products will be remedied in compliance with Australian Consumer Law (ACL).

Pricing & Payment

All prices are shown in AUD and are subject to change without notice.

Payment is taken at the time of purchase via accepted payment methods listed at checkout.

We reserve the right to refuse or cancel any order (for example, due to errors, suspected fraud, or reseller activity).

You agree to provide current, complete, and accurate billing and shipping details.

Products & Services

We make every effort to display product images and descriptions accurately, but cannot guarantee colour or appearance on your device.

We reserve the right to discontinue products or restrict sales at our discretion.

We do not guarantee that products will meet personal expectations regarding taste, texture, or performance.

Intellectual Property

All content on this site including product descriptions, images, graphics, text, logos, and trademarks, remains the property of Oxygen Nutrition or its licensors. You may not copy, reproduce, distribute, or use our intellectual property without prior written consent.

Optional Tools & Third-Party Links

We may provide access to third-party tools “as is” without warranties or liability.

Links to third-party websites are provided for convenience only. We are not responsible for their content, services, or practices.

User Content & Feedback

By submitting feedback, suggestions, or comments, you grant us the right to use and publish that content without obligation to compensate you.

You must not post unlawful, offensive, defamatory, or misleading content.

We may remove content at our discretion.

Privacy

Your submission of personal information is governed by our privacy policy. By using our site, you consent to our collection, use, and disclosure of information as outlined therein.

Errors & Omissions

Occasionally, product descriptions, pricing, promotions, or availability may contain errors. We reserve the right to correct errors and cancel or amend orders where necessary.

Prohibited Uses

You may not use the site or its content to:

Engage in unlawful, abusive, or fraudulent activity

Infringe intellectual property rights

Upload viruses or malicious code

Harvest or misuse personal data

Interfere with the security or operation of the site

We may terminate your access if you breach these restrictions.

Limitation of Liability

To the fullest extent permitted by law:

Our liability is limited to the maximum extent allowed under the ACL.

We are not liable for indirect, incidental, or consequential damages arising from your use of the website or products.

Force Majeure

We are not liable for failure to perform obligations where such failure results from events beyond our reasonable control, including but not limited to natural disasters, strikes, pandemics, supply chain disruptions, or government restrictions.

Indemnification

You agree to indemnify and hold Oxygen Nutrition and its affiliates harmless from any claims or demands arising out of your breach of these Terms or your misuse of our services.

Governing Law

These Terms and any separate agreements shall be governed by and construed in accordance with the laws of Australian Consumer Law (ACL).

Changes to Terms

We may update or replace these Terms at any time by posting changes on our website. It is your responsibility to check periodically for updates. Continued use of the site constitutes acceptance of the updated Terms.

Contact Information

Questions about these Terms of Service should be directed to: care@oxygennutrition.com.au